General and special terms of sale

Hameau de Jouarres
N°SIRET 811 960 676 000 10 RCS CARCASSONNE
Catégorie juridique 5710 – SAS, société par actions simplifiée

1. Reservation confirmation / Deposit

Only written confirmation from us is proof of the registration of your reservation. This is only effective upon receipt of your deposit, the amount of which is 30% of the total amount of the stay. Without receipt of the deposit on time, the reservation will be considered cancelled.

2. Regulations

The balance of your stay must be paid no later than 30 days before your arrival, without reminder from us. Your cheque must be made payable to the order of "SAS La résidence du château de Jouarres" and sent to the company headquarters: SAS La résidence du château de Jouarres,service réservations, Hameau de Jouarres, 11700 AZILLE. Please write on the back of your check, last name and first name, as well as your reservation number.
Other payments accepted: bank transfer, bank card, visa, master card and cash by money order.

If booking less than a month before arrival date: payment of the full amount is required when booking.

At D-21, compulsory payment by credit card.

Failure to pay the balance on the due date may be considered a cancellation, with no refund possible.
In accordance with article 33 of ordinance N ° 86.1243 of 1/12/1986, in the event that the sums due are paid after the date of payment appearing on the invoice, they will produce, beyond the time fixed by the general conditions of sale automatically as a penalty for late payment, an interest equivalent to one and a half times the legal interest rate.
Possibility of staggered payments, information from our reservations department.

3. Rates

Our published rates are communicated subject to error or omission. SAS La résidence du Château de Jouarres reserves the right to pass on to guests any regulatory or fiscal economic changes (exchange rates, taxes, VAT, etc.). Our prices are valid on the dates indicated. The dates correspond to the opening periods of the residence, except in cases of force majeure.

4. Security deposit

A security deposit of 250 € is required per apartment. It is returned on the day of departure, after checking the cleanliness of the apartment and inventory. It covers the material made available. In the event of a night-time departure, without an inventory, the deposit will be returned later, subject to any deductions for which, in this case, the position of the SAS la résidence du Château de Jouarres cannot be contested.

5. Tourist tax

It will be added to your stay invoice, except in special cases. It only concerns people aged 18 and over.

6. Insurance

There is no individual insurance included in our rates. The theft cover only applies in certain cases of break-ins into buildings and within the limits set by insurer of SAS la résidence du Château de Jouarres.
In the event of support, the reimbursement will be made after deduction of the obsolescence and the excess. To be admissible, the declaration must be accompanied by a complaint. SAS la résidence du Château de Jouarres declines all responsibility in the event of theft or damage to vehicles and their contents, even on free and unguarded parking places made available to holidaymakers.

7. File modification

A fee of 25 € is retained for any change (apartment and dates).

8. Modification by SAS la résidence du château de Jouarres

In the event of insufficient filling, and for reasons of planning optimization or in the event of force majeure, SAS la résidence du château de Jouarres reserves the right to propose another date up to 14 days before the date of the stay. In the event that no counter-proposal is appropriate, the reservation will be cancelled and refunded in full. A letter or an email will be sent with acknowledgment of receipt, without you being able to claim damages. SAS la résidence du château de Jouarres can also justify a decision to cancel the rental by exonerating itself of its responsibility from the moment it provides proof that the non-performance of the contract is due, among other things, to a third party event or person.

9. Personal data

See the "Personal data" section on the "Legal notices" page of our website:

10. Disputes

Any complaint relating to the stay must be sent within a maximum period of 1 month after the date of return by registered letter to SAS la résidence du château de Jouarres .

11. Image rights

In the event of photographic reports on the residence, you must inform us of your wish not to appear in our various publications.